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Complaints Policy

Our Commitment

At Nuro Care Staffing Limited we take complaints seriously. If you are unhappy with any aspect of our service we want to hear from you and we will do our best to resolve your concern fairly and promptly.

How to Make a Complaint

You can raise a complaint with us in the following ways:

Please include your name, contact details, a description of your concern, and any relevant dates or information to help us understand and investigate the matter.

What Happens Next

Once we receive your complaint we will acknowledge it and look into it as promptly as possible. We will keep you informed of our progress and provide you with a written response once our investigation is complete.

Where we have made an error we will acknowledge it and explain what steps we are taking to address it.

If You Are Not Satisfied

If you are not satisfied with our response you can ask for your complaint to be reviewed by a senior member of our team. Please contact us at info@nurocarestaff.co.uk to request this.

Confidentiality

All complaints are handled confidentially and information relating to your complaint will only be shared with those within our organisation who need to know in order to resolve it.

Contact

To make a complaint or for any questions about this policy please contact us at info@nurocarestaff.co.uk or write to us at Suite 620, 21C North Circular Rd., London NW10 7PN.